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Storage Sidekick Technical Support
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Sometimes you just need to ask a question of a real person, and we understand that. That's why Storage Sidekick has qualified and knowledgeable technical support staff ready to assist you!

 

  

 

 
 

Annual Technical Support Plan:

If you need help with your software anytime while you are an active plan member, just send us an email at support@propertysidekick.com. If we can't solve your problem quickly by email we will call you to help. If you like, we can even dial in to see your computer screen to  fix your problem.
Also included FREE is online backup of your company data. If your Sidekick data gets damaged or lost while you are an active plan member we can always help you get it restored.

 How Sidekick Internet Backup Service Works.

 AND IT'S ALL INCLUDED WITH Technical Support Package FOR ONE LOW ANNUAL PRICE of only $199.00 (Less than many programs charge for online backup alone).

Remote Access Setup:

  We no longer offer technical support to help you set up remote access from outside computers to your server. We do however recommend hiring an IT professional to assist with the setup.

If you don't know an IT professional we recommend Walter Jovel. You must contact him for pricing information.  Walter Jovel at Wjovel@itmanagement360.com or 516 204-7663
 

FREE Technical Support Options

  • Updates- Get the latest version of Storage Sidekick here! We recommend that you try downloading an update if you are having trouble with something in the program. Updates are always free!

  • Move Your Software to a New Computer- Reinstall on a new computer. Just download from the download link and then backup your data on the old computer by going to File>Backup and then restore your data on the new computer by going to File>Restore. Then go to Help>Activate and email us your Computer ID so we can give you a new activation code for the new computer. Email to support@propertysidekick.com

  • FAQ Knowledge Base- Hundreds of Frequently Asked Questions are available here for self storage managers. Just about anything you can think of is spelled out in this searchable, user-friendly database.

  • User's Manual- This isn’t your average user’s manual. It’s built right into the program and can also be downloaded from our web site here. We have written the manual information so that this free resource can answer almost all self storage managers questions about how the program works, or how to accomplish a certain task.

  • Video Demos- Watch it happen! We think it's easier to understand and remember something if you can see it in action. That's why we have almost 100 video demonstrations that are totally free! From the basic functions of the program to the more complicated features, there's a good chance we've recorded a FREE video that will help you!

  • Ask and Receive- If you want to see a video demo that we don't have, or, if you want us to add something to the manual or FAQ, just ask! Send an e-mail with your request to support@storagesidekick.com. We'll do whatever we can so that you can make the most of our FREE support options!

 
 
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Self Storage Management Software is a trademark of Property Sidekick, Inc.