Storage Sidekick Technical Support
Sometimes you just need to ask
a question of
a real person, and we understand that.
That's why Storage Sidekick has qualified and knowledgeable
technical support staff ready to assist you!
If you need
help with your software anytime
while you are an active plan member, just send us an email at
If we can't solve your problem quickly by email we will call you to help. If you
like, we can even dial in to see your computer screen to fix your problem.
Also included FREE is online backup of your
company data. If your Sidekick data gets damaged or lost while you are an active
plan member we can always help you get it restored.
Sidekick Internet Backup Service Works.
AND IT'S ALL INCLUDED WITH Technical
Support Package FOR ONE LOW ANNUAL PRICE of only $199.00 (Less than many
programs charge for online backup alone).
offer separate technical support to help you set up remote access
from outside computers to your server. We will schedule a call with
our technician who will log in to your
computers and set up your remote access so
you will be all set to log in from remote
locations. We charge a set up fee of $100 regardless of how
complicated. Once you purchase the access,
will contact you shortly to setup your technician call.
Note: In the future should you change your server, router or
internet service, the Remote Access will need to be set up
FREE Technical Support Options
Updates- Get the
latest version of Storage Sidekick here! We recommend that you try downloading an update
if you are having trouble with something in the program. Updates
are always free!
Move Your Software to a New Computer-
Reinstall on a new computer.
Just download from the download link and then
backup your data on the old computer by going to File>Backup and
then restore your data on the new computer by going to
File>Restore. Then go to Help>Activate
and email us your Computer ID so we can give you a new
activation code for the new computer. Email to
FAQ Knowledge Base- Hundreds of Frequently
Asked Questions are available here
for self storage managers. Just about anything you can
think of is spelled out in this searchable, user-friendly
User's Manual- This isn’t your average user’s
manual. It’s built right into the program and can also be
downloaded from our web site here. We
have written the manual information so that this free resource
can answer almost all self storage managers
questions about how the program
works, or how to accomplish a certain task.
Watch it happen! We think it's easier to understand and remember
something if you can see it in action. That's why we have almost
100 video demonstrations that are totally free! From the basic
functions of the program to the more complicated features,
there's a good chance we've recorded a FREE video that will help
Ask and Receive- If you want to see a
video demo that we don't have, or, if you want us to add
something to the manual or FAQ, just ask! Send an e-mail with
your request to
firstname.lastname@example.org. We'll do whatever we can so that
you can make the most of our FREE support options!