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Storage Sidekick Technical Support
 
Sometimes you just need to ask
a question of
a real person, and we understand that.
That's why Storage Sidekick has qualified and knowledgeable
technical support staff ready to assist you!
Unlimited e-mail support is always free - just send your question or
problem to
support@storagesidekick.com.
Additional
FREE Technical Support Options
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Updates- Get the
latest version of Storage Sidekick here! We recommend that you try downloading an update
if you are having trouble with something in the program. Updates
are always free!
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FAQ Knowledge Base- Hundreds of Frequently
Asked Questions are available here
for self storage managers. Just about anything you can
think of is spelled out in this searchable, user-friendly
database.
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User's Manual- This isn’t your average user’s
manual. It’s built right into the program and can also be
downloaded from our web site here. We
have written the manual information so that this free resource
can answer almost all self storage managers
questions about how the program
works, or how to accomplish a certain task.
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Video Demos-
Watch it happen! We think it's easier to understand and remember
something if you can see it in action. That's why we have almost
100 video demonstrations that are totally free! From the basic
functions of the program to the more complicated features,
there's a good chance we've recorded a FREE video that will help
you!
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Ask and Receive- If you want to see a
video demo that we don't have, or, if you want us to add
something to the manual or FAQ, just ask! Send an e-mail with
your request to
support@storagesidekick.com. We'll do whatever we can so that
you can make the most of our FREE support options!
To Purchase Telephone Support:
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We offer free unlimited e-mail
support because it enables us to respond to your software questions
more quickly and completely.
But, if you prefer not to use e-mail, you can purchase telephone
support for $395 per year.
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We
offer separate technical support to help you set up remote access
from outside computers to your server. We will schedule a call with
our technician who will log in to your
computers and set up your remote access so
you will be all set to log in from remote
locations. We charge a set up fee of $100 regardless of how
complicated. Once you purchase the access,
we
will contact you shortly to setup your technician call.
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Technical Support Terms and Conditions
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