Storage Sidekick Storage Sidekick
Storage Sidekick
 

Storage Sidekick Software Technical Support

Terms and Conditions

Customers who use Technical Support by telephone or by e-mail may not use the service in an excessive manner, and each contact incident may be limited to a length of 15 minutes. Property Sidekick, Inc. reserves the right to terminate the Technical Support, whether free or paid, of any customer who is abusive to the Property Sidekick representatives or fraudulent in their use of the service. Technical Support by e-mail is offered as a free service to Property Sidekick customers and Technical Support by phone may be purchased by the customer if desired.

Terms, conditions, policies, procedures, pricing and support availability are subject to change at any time without notice. Service hours are subject to change due to holidays, downtime due to server maintenance, repair or other unforeseen emergencies.

Non-Transferable
Support Packages are non-transferable and are valid only for the individual purchaser at a single location. Support is available only to end-users.

Support Topic Limitations
Technical Support provided by Property Sidekick covers the discussion of installation and setup of your software, questions about the use and function of the software, and error messages received within the Storage Sidekick software. We cannot help you with network or printer issues that are unrelated to Storage Sidekick or error messages you may receive that are unrelated to the Storage Sidekick software. Technical Support does not cover advice or inquiries about accounting or property management business practices. Extensive training is not covered by free or purchased Technical Support. If you need training, (meaning you need someone to walk you through setting up your properties, tenants or collecting rents and explaining the software to you in depth), then you must purchase a Training Package.

Program Bugs
When it is determined that the problem that a user is experiencing is due to a bug in the software, the charge for any paid Technical Support will be refunded. It is the user's responsibility to download the latest update before requesting technical support. If the bug reported has been fixed and is available in a free downloadable update from our website, then any paid Technical Support will still be charged to the user. Bugs are defined as problems in the software that cause a mathematical error, or cause the software to not perform as described in the manual. Bugs are not feature requests, or expectations by the user that the software perform in a particular way. Final determination about whether a particular problem is due to a bug will be made by Property Sidekick, Inc.


No Liability for Damages
In no event shall Property Sidekick, Inc. be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of customer Technical Support, even if Property Sidekick, Inc. has been advised of the possibility of such damages.

Property Sidekick, Inc.'s sole liability, and the customer's sole remedy, for any loss suffered by the customer arising under the use of Technical Support, whether free or paid, will be a 10% refund of the total fees paid by the customer to Property Sidekick, Inc. for the 12-month period during which the loss is suffered. Under no circumstances will Property Sidekick, Inc. be liable to the customer for consequential damages.

Disclaimer of Warranties
PROPERTY SIDEKICK, INC. SUPPORT SERVICES ARE PROVIDED "AS IS." PROPERTY SIDEKICK, INC. HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY AND NON-INFRINGEMENT. IN NO EVENT SHALL PROPERTY SIDEKICK, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND INFORMATION PROVIDED.

Refunds
All sales are final on the fees paid for Technical Support.

 

 
 
Home Order Contact Resources  
 

Copyright© 2007-2014 Property Sidekick, Inc.
Storage Sidekick
Self Storage Management Software is a trademark of Property Sidekick, Inc.